Customer Service Support,

An immerging Communication and Internet Service provider is looking into hiring young and energetic individuals to fill 50 positions into customer service support.

The individuals will be based in Nairobi

Duties and Responsibilities

·         Respond promptly and professionally to calls during assigned 9-hour shifts.

·         Provide calm, respectful, and non-judgmental support to callers, maintaining confidentiality at all times.

·         Deliver accurate, and factual, information using approved  resources.

·         Assess callers’ needs and make safe and appropriate linkages

·         Record each interaction accurately, including caller questions and any follow-up required.

·         Document unanticipated or complex queries and escalate them to managerial staff for guidance.

·         Submit weekly call summaries and reports using the form’s reporting templates.

·         Participate in training, refresher training and regular debrief sessions with the managerial team.

Requirements

Must be aged between 20 and 35 years

Kenyan citizen

Proficient with computer knowledge

Be willing to work in interchangeable day and nights shift (day shift start 8am-6pm and night shift start 6pm-8am with 1hr breaks in between)

Good English communication and listening skills

Interested individuals to send

A copy of their detailed CV

A photocopy of their national identity card

Resume explaining their expected salary and why they believe they are the best candidate for the job on or before 20^th Feb 2026 to Localjobsagency@gmail.com

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