The Hotel Operations Manager will oversee daily hotel activities, including front office, housekeeping, food & beverage, and guest relations, ensuring all departments meet company standards. Responsibilities include managing budgets, financial performance, and operational costs, as well as leading and developing staff. The role also involves improving guest satisfaction, implementing sales and marketing strategies, and ensuring compliance with safety and regulatory standards. Applicants should have at least 3 years of hospitality experience, including 2 years in a leadership role.

Duties and Responsibilities

Operational Management

• Oversee day-to-day hotel operations including front office, housekeeping, food & beverage, maintenance, and guest relations.
• Ensure all departments operate efficiently and in line with the company’s quality standards.
• Implement and monitor operational policies, procedures, and service standards.

Financial Management

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor financial performance and take corrective actions to achieve profit targets.
• Control operational costs and maximize revenue opportunities.

Staff Management

• Lead, motivate, and manage a diverse team across multiple departments.
• Conduct performance evaluations, staff training, and career development initiatives.
• Maintain high team morale, discipline, and ensure compliance with labor regulations.

Guest Experience

• Ensure a high standard of customer service is consistently delivered to guests.
• Handle guest feedback, concerns, and complaints promptly and professionally.
• Implement initiatives to improve customer satisfaction and loyalty.

Sales and Marketing

• Collaborate with the marketing team to implement effective strategies for attracting and retaining guests.
• Monitor market trends and competitor activities to identify new business opportunities.
• Promote the hotel locally to increase bookings and community engagement.

Compliance and Safety

• Ensure compliance with health, safety, hygiene, and environmental regulations.
• Oversee proper licensing, inspections, and compliance with hospitality-related laws and standards.

Technology and Systems

• Utilize hotel reservation systems and ensure accurate record-keeping.
• Maintain basic IT infrastructure and support systems used in daily operations.
• Ensure staff are trained on hotel management software where applicable.

Key Requirement Skills And Qualification

• Diploma or Degree in Hospitality Management, Business Administration, or a related field
• Minimum of 3 years’ proven experience in the hospitality industry, with at least 2 years in a leadership or managerial role
• Strong leadership and interpersonal skills
• Excellent communication and organizational abilities
• Proven ability to manage budgets and drive financial performance
• High standards of customer service and attention to detail
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Familiarity with hotel reservation systems is an added advantage

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV via email.

Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.

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