The Nairobi Hospital
The overall purpose of this job is to ensure that corporate
databases are updated in the system and communicated to all user points and
clinics, and to update benefit entitlements for different schemes including
communication to the corporates regarding scheme memberships and entitlements.
Key Duties and Responsibilities:
- Ensuring
efficient and timely delivery of service to insurances and corporates
- Ensuring
daily that Insurance and Corporate requirements are communicated to all
stakeholders through updating the corporate folder
- Create
new schemes in the system capturing all the schemes policies including
expiry date
- Ensuring
proper record keeping and maintaining an effective document handling
system for the schemes
- Identify
the cause of rejected claims and implement changes to avoid recurrence
- Train
all relevant users on the insurance/ corporate requirements
- Ensure
timely renewal of credit contracts and bank guarantees
- Maintain
up-to-date corporate database
- Entering
new client information into a database
- Updating
financial records related to corporate schemes
- Scanning
and organizing documents for efficient retrieval
- Preparing
reports on the performance of specific corporate schemes
- Verifying
the accuracy of data entered by others
- Assisting
with the development and implementation of document management policies
- Train
users on compliance with scheme rules
- Efficient
resolution and resubmission of rejected claims
- Any
other responsibilities that may be assigned to the job holder by the
supervisor from time to time
Knowledge, Experience, and Qualifications Required:
- Bachelor’s
degree or Advanced Diploma in Information Technology or Business Studies
- At
least eight (8) years of practical working experience with
patients’ data in a healthcare environment
- Additional
relevant qualification, preferably healthcare-related, will be an added
advantage
- A good
working knowledge of MS Excel, Word, and other hospital database systems
- Excellent
customer service skills
- Self-motivated
and ability to work under pressure
- Team-player
with good interpersonal skills
- Basic
understanding of databases: Ability to navigate and work with
databases
- Time
management skills: To handle multiple tasks and meet deadlines
- Communication
skills: To interact with colleagues and stakeholders
- Ability
to follow procedures: Adhering to data entry guidelines and policies
- Confidentiality:
Handling sensitive information with discretion
- Clerical
skills: General office duties like scanning, filing, and document
management
Competencies:
Technical & Behavioural Competencies:
- Ability
to handle confidential corporate information
- Planning
and organizing skills
- Analytical
skills
- Judgement
skills
- Relationship
management skills
- Problem-solving
skills
- Ability
to think on one’s feet – Agility
- Customer
service skills
- Communication
skills including presentation and facilitation skills
Method of Application:
If your background, experience, and competence match the
above specifications, please send your application (cover letter &
CV/Resume) quoting the job reference number, testimonials, and full
contact details of 3 referees, to reach the undersigned not later than 16th
May 2025.
Only shortlisted candidates will be contacted.
If you do not hear from us within two
weeks post-application, please consider your application unsuccessful.
Please note: The Nairobi Hospital does not charge any
fees from applicants at any stage, nor has it engaged a third party to
facilitate this hire.
Only online applications will be
accepted.
Ag. Head of Human Resources
The Nairobi Hospital
P.O. Box 30026 – 00100
NAIROBI
Email:
