Relationship Officers-Business Bankers



Family Bank Ltd

Job Description :

To provide branch-based financial products & services, follow up on pipeline of leads and to grow branch customer base through pro-active sales activities.  

Key Responsibilities  

  • Meet Business Banking sales targets both in number of accounts and volume and deposits through cross selling to existing customers and acquiring new customers.  
  • Generate new customers/ new company’s referrals from head office, existing customers, or personal connections.  
  • Prepare target audience/lead lists and sales activities plans; implement and fill in accurately sales activities reports.  
  • Conducts daily sales calls from prioritized lead lists with the objective of scheduling companies visits / customer’s meetings.  
  • Conducts daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products.   
  • Receive, verify and certify against original; all account application documents and forms from customer.  
  • Check and verify the accuracy, completeness of the documents against the checklist 
  • provide according to product lines; KYC/AML compliance requirements.  
  • Ensure compliance with the Data Protection laws, policies and procedures of the Bank.  
  • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.  
  • Follow up on accounts and products opening and process on system.   
  • Communicate to customers on accounts declined  
  • Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty  

KEY PERFORMANCE INDICATORS:  

  • Goal focused and able to spot business opportunities  
  • Builds networks and maintains strong relationships  
  • Able to manage and influence others to achieve results  
  • Has passion and drive to achieve results under difficult circumstances  
  • Pleasant and able to relate well in diverse social set ups and teams   
  • Upholds high standard of Professionalism, integrity and respect for others    

QUALIFICATIONS  

  • Bachelor’s degree in commerce/business related field.  
  • Have a minimum of three years working in the Banking Industry; with relevant experience  in product knowledge, analytics and risk management, those with experience in 
  • Personal Banking will have an added advantage  
  • Sound knowledge of the Banking Act and the regulatory framework in the Financial  Services Industry  
  • Able to apply financial knowledge and skills to achieve business goals  
  • Able to identify and minimize potential and inherent risks in banking   
  • Communicates effectively and can explain complex Business issues  
  • Proficient in the use of Banking and office management systems  
  • Must not have been on Performance Improvement Plan (PIP) for the last one year.  

How to Apply

ALL applicants MUST apply online to the email; closing date is 16th May 2025 Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. 

 

Job Overview

Company:
Family Bank Ltd
Posted On:
14 May 2025
Location:
Nairobi, Nairobi, Kenya
Job Category:
Finance and Banking
Education Level:
Bachelor's Degree
Employment Type:
Full Time
Experience:
3 Years
Salary:
Not mentioned
Closing Date:
2025-05-16