The Branch Manager shall lead the branch team to grow the business and manage business relationships while ensuring efficient, effective service delivery and optimal utilization of resources at the branch. The role holder carries profit and loss responsibility for the branch as a business unit as guided by the strategic plan and annual budgets.

Key Responsibilities

Business Growth & Retention % Weighting: 50%

• Develop and implement branch business strategy and sales plans to ensure achievement of branch targets in line with the Sacco Corporate Strategy.
• Grow the branch membership and drive deposit mobilization through aggressive marketing and business development.
• Drive enrolment and utilization of Alternate Banking Channels as per set targets.
• Implement the credit policy under guidance of the Head of Credit to oversee effective credit cycle management and ensure branch profitability through loan book growth while managing credit risk.
• Effectively manage key business relationships to grow and retain high value business at the branch.
• Grow the Dimsure Sacco Assurance business by actively marketing and selling its products and services to new and existing members.

Branch Operations and Control. % Weighting: 30%

• Supervise the implementation of the Sacco Operations Policy in delivery of service to customers while effectively managing operational risk under the guidance of the Head of Operations.
• Ensure member satisfaction and retention through anticipating their needs and promptly responding to their enquiries and resolving complaints.
• Ensure growth of non-funded income through collection of all fees and commissions when due.
• Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level.
• Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.
• Authorize payments up to approved limits to keep operational expenses within budget.
• Ensure accurate and timely performance and operations reports are submitted to the relevant recipients.
• Ensure all audit issues are addressed promptly.

Team Leadership. % Weighting: 20%

• Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching.
• Establish and maintain a working environment that fosters a culture of teamwork, employee empowerment and pursuit of excellence in service to members while maintaining a high commitment to the SACCOs goals.
• Monitor and evaluate the performance of all branch staff, prepare performance appraisals and recommend and/or initiate corrective action where necessary to improve employee performance.
• Effective resource management and ensuring safety of staff at all times.
• Leading by example, ensure adherence to integrity and high ethical standards and maintaining all staff discipline in the branch.

Ideal Job Holder Specifications

Academic

• Bachelor’s degree in a business-related field or social sciences.

Professional

• An accounting, credit or risk-related professional qualification is an added advantage.

Desired Work Experience

• At least 5 years of branch experience in a DT-Sacco, Commercial bank or a Microfinance bank, and 2 of which must be in branch management/supervisory role.

Attributes

• Outstanding communication, organizational and interpersonal skills.
• Track record of good management and leadership skills.
• Strong critical thinking and problem-solving skills.

How to Apply

Application should be submitted by 15th May 2025.

Clearly indicate the current and expected salary in the cover letter (Mandatory).

Also indicate the position applied on the subject line.

Successful candidates must fulfill the requirements of Chapter Six of the Constitution of Kenya 2010.

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