Our client in the hospitality sector is looking to recruit two proactive and customer-focused Customer Service Assistants to handle client inquiries, process transactions, manage front office duties, and deliver exceptional service on behalf of the company.

• Welcome visitors and direct them appropriately within the organization.
• Conduct product demonstrations for potential clients.
• Handle administrative tasks and support front office operations.
• Process customer orders and manage transactions efficiently.
• Handle and forward incoming calls appropriately.
• Manage email and social media correspondence.
• Maintain a clean, positive, and professional office environment.
• Oversee office inventory, including requisition and stock monitoring.
• Assist in coordinating daily transport bookings with drivers.
• Understand customer needs and ensure customer satisfaction.
• Build and maintain strong customer relationships through active communication.
• Address and resolve customer complaints promptly and effectively.
• Perform any other duties as assigned.

• Diploma in Business Administration, Communication, or related field.
• Minimum of 2 years of experience in a customer service or administrative role.
• Proficiency in Microsoft Office Suite and CRM tools.

• Excellent verbal and written communication skills.
• Strong phone handling and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Well-organized with keen attention to detail.
• Professional business etiquette.

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