We are seeking a proactive and service-oriented Front Office Supervisor/Manager to oversee the daily operations of our front desk team. The ideal candidate will bring strong hospitality experience, leadership skills, and a passion for delivering outstanding guest experiences. This role requires excellent communication, attention to detail, and the ability to lead a team in a fast-paced hotel environment.

• Supervise and coordinate all front office activities including guest check-ins, check-outs, and reservations
• Ensure smooth and efficient operations of the front desk and lobby areas
• Maintain high standards of customer service and handle guest inquiries, requests, and complaints professionally
• Train, mentor, and manage front office staff to maintain service excellence
• Monitor room availability and coordinate with housekeeping and sales departments
• Oversee cash handling, billing processes, and ensure compliance with company policies
• Prepare shift reports and ensure accurate record-keeping in the Property Management System (PMS)
• Drive guest satisfaction scores by ensuring personalized and memorable guest interactions
• Proactively address operational challenges and support continuous improvement efforts

• 2 to 3 years of experience in the Front Office or Sales department of a large hotel or resort
• Prior supervisory experience is required
• Excellent interpersonal and communication skills; pleasant demeanor and a customer-first attitude
• Proficiency in Property Management Systems (PMS), MS Excel, Word, and Outlook
• Quick-thinking, highly organized, and detail-oriented
• Demonstrated initiative and ability to handle high-pressure situations professionally

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