We are seeking a proactive and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for delivering exceptional customer support, managing internal and external communication, and contributing to sales and administrative operations. This role requires a dynamic individual with strong organizational skills, financial awareness, and the ability to multitask in a fast-paced environment.

• Offering excellent customer service to both external and internal customers
• Manage communication with both internal and external customers
• Implementation of the set policies and procedures
• Contribute to the growth of sales through walk-in customers and telesales
• Prepare sales data analysis and customer feedback reports
• Track outstanding invoices, send reminders, and escalate overdue payments as needed
• Prepare basic financial summaries or expense reports
• Maintain a high level of discretion when handling financial and company-sensitive information
• Any other duty as allocated by the supervisor

• At least 3 years of experience as a Customer Service, Administrative Assistant, or similar role
• Bachelor’s degree or a diploma in Business Administration or a related field
• Proficiency in MS Office
• Strong organizational, interpersonal skills and communication skills
• Attention to detail and accuracy with numbers
• Ability to multitask and prioritize tasks under minimal supervision
• Discretion and professionalism in all interactions
• Work with deadlines

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