CORE RESPONSIBILITIES

• Gather and analyze business requirements:
• Interview stakeholders to understand their needs and goals.
• Document and prioritize requirements.
• Identify and assess risks.
• Design and implement solutions.
• Develop system specifications and prototypes.
• Work with developers to implement solutions.
• Test and debug systems.
• Business Process Optimization
• Continuously optimize customer facing systems for ease of business and exceptional customer experience.
• Continuously optimize internal business systems for optimum efficiency and agility.
• Train and support users for optimum system utilization and productivity.
• Project Management and Support
• Assist in project planning, scheduling, and resource allocation.
• Track project progress and report on milestones and deliverables.
• Manage project risks and issues and propose mitigation strategies.

• Personalized & Progressive Customer Relationships
• Ensure systematic management of customer relationships throughout the customer lifecycle, from acquisition to growth.
• Optimize for scalability and cost-efficiency.
• Personalized Customer Experience & Ease of Doing Business
• Improve overall customer experience and make this a source of competitive advantage for the company.
• Optimize for scalability and cost-efficiency.
• Efficient & Interconnected Supply Chain
• Deploy solutions to achieve a seamless and interconnected supply chain, from raw material to fulfillment stage.
• Enable on-time fulfillment with lean inventory.
• Optimize for scalability and cost-efficiency.
• Efficient & Effective Product Innovation
• Enable systematic translation of in-depth learnings into new products and roll out.
• Optimize for scalability, collaboration, speed, and product success.

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