Alternate Doors
Job Description :
📌 Who We’re Looking For
An aggressive, proactive and goal-driven front desk professional who’s ready to take charge. Someone who can:
🔸 Keep daily operations sharp and tight
🔸 Push for efficiency
🔸 Support our marketing team with on-the-ground client acquisition
🔸 Own the front desk like a boss and convert every walk-in into loyal clients
🧠Key Responsibilities
🔸 Be the first and last impression: welcome clients with energy, close them with class
🔸 Manage appointments, walk-ins, and VIP guests
🔸 Enforce punctuality, cleanliness, and professionalism across the spa floor
🔸 Follow up on leads, client referrals, and previous customers to boost bookings
🔸 Collaborate with the marketing team on promos, outreach, and content ideas
🔸 Track performance metrics: daily bookings, client retention, upsells
🔸 Handle payments for check-ins, and basic admin tasks
💪 Must-Haves
🔸 2+ years in a front-facing role (preferably in a spa, salon, or customer service)
🔸 Fierce organizational and leadership skills
🔸 Familiarity with appointment booking systems, Excel/Google Sheets, and social media
🔸 Confident communication – in-person, on the phone, or over WhatsApp/IG
🎯 What Success Looks Like
🔸 90%+ booking fill rate per week
🔸 All team members showing up, cleaned up, and on time – every day
🔸 Front desk revenue-generating activities (cross-sells, rebookings, new clients)
🔸 Smooth, welcoming, and professional client flow – no chaos
Interested candidates to share their CVs with subject * Front Desk Receptionist*
Job Overview
Company:
Alternate Doors
Posted On:
25 April 2025
Location:
Nairobi, Nairobi, Kenya
Job Category:
Administrative and Clerical Services
Education Level:
Diploma
Employment Type:
Full Time
Experience:
3 Years
Salary:
30,000-40,000
Closing Date:
2025-05-20