Our client, a leading telecommunications provider seeks to recruit a Regional Team Leader.

• Prepare and deliver regular reports on regional performance to senior management on a daily, weekly, Ad-hoc & monthly reports on individual KPIs.
• Ensure that all regional operations comply with relevant laws, regulations, and company policies.
• Monitor market trends and customer needs within the region, providing feedback to product or service development teams.
• Ensure all agents’ queries within the territory are attended to maximum satisfaction.
• Track team performance metrics, ensuring that targets and goals are met or exceeded.
• Provide guidance, training, and professional development opportunities for team members
• Act as the main point of contact between the regional teams, back office & senior management.
• Monitor market trends and customer needs within the region, providing feedback to product or service development teams.
• Any other analytical and administration duty assigned by the line manager from time to time

• Bachelor’s Degree in Business / Analytics / Mathematics

• 1 year experience in Sales environment and Analysis / Reporting skills.

• Customer focus
• Influencing and negotiation skills
• Networking and building partnerships
• Analytical thinking

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