Customer Experience and Call Centers

Filter Jobs

Job Category

Job Type

Job Location

Experience

Posted Within

Company Logo
Greenwheel
Customer collections associate
The ideal candidate will ensure timely payment of invoices by following up with customers, resolving payment-related queries, and maintaining accurate collections records. This role is critical in ensuring steady cash flow and maintaining positive customer relationships.Responsibilities:Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused appro... Read More
  • Posted: 3 days ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-06-30
Subscribe to Alerts
Company Logo
Greenspoon
Customer service lead
Key responsibilitiesLead the day-to-day operations of our customer service team, ensuring quick response times, empathetic conversations, and high-quality resolutionsCoach and mentor a team of customer service agents across phone, WhatsApp, and emailMonitor and improve service levels, shift planning, and team availability to match demand and uphold our premium delivery promiseAnalyze customer feedback and complaints to identify recurring issues, escalate as needed, and drive proactive solutionsB... Read More
  • Posted: 3 days ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-06-30
Subscribe to Alerts
Company Logo
Greenwheel
Customer collections associate
The ideal candidate will ensure timely payment of invoices by following up with customers, resolving payment-related queries, and maintaining accurate collections records. This role is critical in ensuring steady cash flow and maintaining positive customer relationships.Responsibilities:Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused appro... Read More
  • Posted: 3 days ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-07-01
Subscribe to Alerts
Company Logo
Africa Nazarene University (ANU)
Customer service/enquiries assistant
Responsible for managing the customer service desk and call center for the University. This involves handling enquiries, providing information, resolving complaints, and ensuring customer satisfaction.You will also responsible for cold calling prospective students through telemarketing activities and providing information that can help prospective students confidently make an application and subsequently enroll to the University.Key Duties and Responsibilities:Handle enquiries, resolve complaint... Read More
  • Posted: 1 week ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-07-01
Subscribe to Alerts
Company Logo
People Foco
Customer experience executive
The Customer Experience Executive is responsible for managing customer purchases and ensuring smooth transactions on the shop floor and at the checkout counter. This role requires attention to detail, accuracy in handling stocks & payments, and a friendly approach when assisting shoppers.  KEY RESPONSIBILITIES Greet customers warmly and assist with purchases. Operate the Point of Sale (POS) system and handle cash, credit, and mobile payments. Accuratel... Read More
  • Posted: 1 month ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-06-30
Subscribe to Alerts