Customer Experience and Call Centers

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Optica Ltd
Customer service officer - bilingual (luganda & english)
Be the voice of Optica-deliver seamless, human-centered support across phone, email, and social channels. Bilingual: Luganda & English. Customer Contact CentreLocation: Nairobi Salary: Ksh. 30,000We're scaling customer excellence and looking for a high-energy Customer Service Officer who is fluent in Luganda and English. You'll drive first-contact resolution, deliver accurate information on our products and services, and close the loop with disciplined follow-through.Key ResponsibilitiesHand... Read More
  • Posted: 2 weeks ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-10-31
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HCS Affiliates Group
Call center agents (rto agents)
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.Location: Preferred candidates should be residing along Waiyaki Way.PRIMARY RESPONSIBILITIES:Monitor, anticipate and manage the live operation to ensure a great user experience.Man... Read More
  • Posted: 2 weeks ago
  • Customer Experience and Call Centers
  • Nairobi
  • 2025-10-31
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